Frequently Asked Questions (FAQs)
Please contact Customer Service for assistance with any questions about the status of your order.
What are your Canadian shipping rates?
We don’t charge much to ship to Canadian addresses. Order enough, and your shipping will be free!
- All ground orders under $49: Flat rate of $10
- Orders over $50: Free Shipping
We currently do not accept international orders. However, in some circumstances we may be able to accommodate your order. If you are interested in order from outside Canada please contact us.
When will my order ship?
We want to get your order out as fast as we can, so we make every effort to process your order immediately after we receive payment. You can expect to receive your order within 2-7 business days after the order is processed. Once your order is processed we can not make any changes.
Go ahead and ask us! If you don’t see your answer here, or if you would like more information, please feel free to contact us.
Can I return or exchange an item?
Your satisfaction is our priority. We enjoy picking products from the highest quality manufacturers, but we understand that returns happen. We want you to be happy with your purchase. If you are unsatisfied with an item that you have purchased, you may return the item for an exchange or refund within 90 days of receiving the products. Items must be returned in their original condition (new, unopened, untampered with, not past its expiration date and still in their original packaging) to be eligible for a refund. We cannot accept returns of opened items. If we do not have your requested exchange item on hand, we may issue a refund or store credit for your returned merchandise instead. We will try as hard as we can to fulfill your exchange requests whenever possible. Please note that any returned item(s) may be subject to a restocking fee. Please contact our customer care team to see which products are subject to restocking fees.
What if my item is damaged/defective?
If any of the items in your order are damaged or defective you should contact us within 10 days to replace or refund your item. Please do not return the items to our fulfillment center. Contact our Customer Service department for refund or store credit assistance. We will be happy to assist you.
What is the status of my return?
Most refunds and exchanges are processed within one week of our receipt of the returned item arriving back at our fulfillment center. However, please understand that times may vary depending on the season, and the availability of the product you are requesting in exchange.
Please remember to have the following information handy:
- Order number
- Item returned
- Tracking information for the returned item
- Exchange item requested (if applicable)
Do I have to pay sales tax?
Sales tax is required on all orders.
What if I have a question about my charges?
If you have questions or concerns about your charges, please contact Customer Service for further assistance.
When will my credit card be charged?
Your credit card will be charged after placing your order.
When will my return credit appear on my account?
Credits usually take 7-10 business days from the time we receive your items.
How do I use a coupon, promotional offer or gift card?
You can use codes when you enter your Payment Information in Checkout. You will see two boxes where you can enter your Promo Code, Voucher Code, and/or Gift Card number. Don’t forget to click the “Apply” button .