Delivery & Return Policy
Delivery in Canada is FREE for orders over $CAD 75. Orders under $CAD 75 will incur a $CAD 22.99 flat shipping fee. We offer guaranteed postage, tracking, and liability coverage for loss or damage.
RETURNS, EXCHANGES AND REFUNDS
We would be happy to refund or exchange any product returned within 30 days of purchase, as long as it is returned in its original state, unused and in original packaging. Proof of purchase is required (order ID). Submit your request through this link https://www.rayenone.ca/add-returns and we will send you a request slip or a return code for you to use when you go to Canada Post.
If you received a defective item and need to exchange it for the same item, click here to send us an email to request a replacement. Please follow our Return Instructions to return the original item. If you would like to exchange an item for a different one, please follow our Return Instructions to return the original item and place a new order for the item you'd like to purchase.
UNWANTED ITEMS & REFUNDS
If you receive an item that was damaged, please follow our Return Instructions on https://www.rayenone.ca/add-returns to return the original item and write down "Return: Damaged Items." At that time, you can tell us if you want a refund or replacement. If you feel your item was damaged due to poor packaging, please let us know.
If your item isn't working properly, please check the product manual (which arrived with the item). You can usually find troubleshooting and "getting started" information there. If you're unable to resolve the problem after reading the product instructions, please follow our Return Instructions on https://www.rayenone.ca/add-returns to return the original item, specifying your order ID, in order to receive a replacement or returning your item for a refund.
If you receive a wrong item, please follow our Return Instructions on https://www.rayenone.ca/add-returns to return the original item, specifying your order ID.
Claims for lost packages will be processed ONLY when package tracking indicates that the package was NOT delivered correctly. Please click here to send an email so we can resolve the issue as quickly as possible. Please note: If your organization or office refuse delivery of any package and the package is returned to us, we will automatically treat this as a refund (see Unwanted Items & Refunds above). If you would like us to redeliver, you will need to place a new order.
Please follow the instructions below when packing and sending your product for return. It's important to note that the instructions below must be followed in order to allow us the opportunity to process your return.
1. Go to https://www.rayenone.ca/add-returns and submit your request
1. Send the items in its original state, unused and in original packaging. Pack the item carefully so that it will not be damaged during the shipping process. No credit will be issued for items missing components, parts, original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition).
2. Specify the reason of this return (refund, exchange, defective item, damaged item, shipping error) and your order ID. If you selected Damaged, Defective or Other, you must state the nature of the damage or defect.
3. Return your items within 30 days of purchase to the following address:
- for refund, exchange or shipping error: Click here
- for defective item or damaged items: Click here
Please remove all personal data from any returned items. RayEnone.ca is not responsible for any personal data left on or in these items. Use a secure shipping method to send the item so that it can be tracked. For example, if you are sending it through Canada Post, please request delivery confirmation. We are not responsible for items lost during shipping, and cannot process your return until the item is received.
Any product that is returned without a promotional item(s) that was included with the original transaction will have the value of the promotional item deducted from the refund amount.
Credit cards accepted:
- American Express
Other forms of payment:
- PayPal™ account