Delivery Information

DELIVERY

Delivery is FREE for orders over $CAD 50.


RETURNS, EXCHANGES AND REFUNDS

We would be happy to refund or exchange any product returned within 30 days of purchase, as long as it is returned in its original state, unused and in original packaging. Proof of purchase is required (order ID). You will be responsible for shipping costs (each way) on unwanted items. Damaged, dirty, used merchandise or items with missing pieces cannot be returned for exchange and will be returned to the customer at the customer's option and expense. 


EXCHANGES

If you received a defective item and need to exchange it for the same item, click here to send us an email  to request a replacement. Please follow our Return Instructions to return the original item. If you would like to exchange an item for a different one, please follow our Return Instructions to return the original item and place a new order for the item you'd like to purchase.


UNWANTED ITEMS & REFUNDS

If you receive an item that you don’t want to keep and you’d like to get a refund, return your products within 30 days of purchase following our Return Instructions. Refunds are processed within 30 days of receipt. Credit will be issued against your original method of payment.

DAMAGED ITEMS

If you receive an item that was damaged, please follow our Return Instructions to return the original item and write down "Return: Damaged Items." At that time, you can tell us if you want a refund or replacement. If you feel your item was damaged due to poor packaging, please let us know.


DEFECTIVE ITEMS

If your item isn't working properly, please check the product manual (which arrived with the item). You can usually find troubleshooting and "getting started" information there. If you're unable to resolve the problem after reading the product instructions, please follow our Return Instructions to return the original item, specifying your order ID, in order to receive a replacement or returning your item for a refund.


WRONG ITEMS

If you receive a wrong item, please follow our Return Instructions to return the original item, specifying your order ID.

NO DELIVERY

Claims for lost packages will be processed ONLY when package tracking indicates that the package was NOT delivered correctly. Please click here to send an email so we can resolve the issue as quickly as possible. Please note: If your organization or office refuse delivery of any package and the package is returned to us, we will automatically treat this as a refund (see Unwanted Items & Refunds above). If you would like us to redeliver, you will need to place a new order.


RETURN INSTRUCTIONS

Please follow the instructions below when packing and sending your product for return. It's important to note that the instructions below must be followed in order to allow us the opportunity to process your return.  

1. Send the items in its original state, unused and in original packaging. Pack the item carefully so that it will not be damaged during the shipping process. No credit will be issued for items missing components, parts, original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition).

2. Specify the reason of this return (refund, exchange, defective item, damaged item, shipping error) and your order ID. If you selected Damaged, Defective or Other, you must state the nature of the damage or defect.

3. Return your items within 30 days of purchase to the following address:


-  for refund, exchange or shipping error: 


RayEnone.ca
1470 rue Notre-Dame, Montreal (Lachine), Quebec, H8S 2E1, CANADA


for defective item or damaged items: 


RayEnone.ca
1470 rue Notre-Dame, Montreal (Lachine), Quebec, H8S 2E1, CANADA


Please remove all personal data (e.g., computer or wireless phone data, videotapes), from any returned items. RayEnone.ca is not responsible for any personal data left on or in these items. Use a secure shipping method to send the item so that it can be tracked. For example, if you are sending it through Canada Post, please request delivery confirmation. We are not responsible for items lost during shipping, and cannot process your return until the item is received.


PROMOTIONAL ITEMS

Any product that is returned without a promotional item(s) that was included with the original transaction (e.g., buy a food processor, get a free baby bowl; buy a food processor, get a free gift card; or buy a food processor, get a baby bowl half off) will have the value of the promotional item deducted from the refund amount.


Payment Methods


Credit cards accepted:

  • MasterCard
  • Visa
  • American Express

Other forms of payment:

  • PayPal™ account